Project name: Engaging Citizens to Improve Service Delivery Through Social Accountability (I-SAF)
Improving citizen's knowledge about their rights and public service standards as well as keeping them informed of BSDA's budget and performances
Improving performance and budgets of citizen-prioritized public services through citizen monitoring and SNA engagement
Improving capacity of
Community Accountability Facilitators (CAFs), Civil Society Organizations
(CSOs), and SNAs for quality I-SAF
+ Developing joint learning agendas and strengthening monitoring and evaluation reporting
The ISAF project originated from the National Program for Sub-National Democratic Development (SNDD) in Cambodia. The ISAF project aims to empower citizens, strengthen dialogue and partnerships between local government and citizens, increase the accountability of local government, improve public service delivery, and support demand side to reach these goals.
Access to
information and open budgets:
Citizens will be provided and educated on information about
policies, standards, rights, budgets and performance data related to a
core set of public services provided by communes, health centers and
primary schools on an annual basis.
Citizen-led
monitoring:
This is to promote the citizens’
voices through a productive dialogue between citizens and public
official/service providers, citizen monitoring of these services, and
collective actions for improvement.
Facilitation and
capacity building:
This component is very crucial to support the success of the first two components implementation. It consists in providing training to local
actors on I-SAF related themes and capacity building to Community
Accountability Facilitators (CAFs) to act as a bridge between citizens and
state actors.
Learning and monitoring:
This component aims to track the
progress and results of the program, documents, lessons learnt and use this
learning to improve practices and policies over time.
